Past Due Accounts
Overview
Bills are due twenty (20) calendar days from the date of the bill. If payment is not received on the due date, the bill becomes delinquent and is subject to disconnection fifteen (15) days after the due date. To inform you of this, a 15-Day Disconnect Notice will be sent to you normally the day following the due date. A 0.66% Fee for each delinquent sub-account will automatically be added to the member’s bill if a 15-Day Notice is printed.
We are required by the New Mexico Public Regulation Commission (NMPRC) to give you an official Two (2) Day Notice before we can disconnect for non-payment. If the bill remains unpaid, an automated phone call will be placed to remind Member's of any unpaid balance. If we are unable to contact a Member by phone, a door hanger ($25.00 Fee) will be left at the Member’s residence at least two (2) days prior to disconnection. If payment is not received by the disconnect date, service will be subject to disconnection on the following day. Disconnections will be done within the hours of 8:00 a.m. to 4:00 p.m. local time but will not occur the day before a weekend or on a day SEC is closed.
If electric service is disconnected because of non-payment, it will be reconnected only after the amount past due is paid in full. A $25 reconnect fee (During Business Hours) or $50 reconnect fee (After Business Hours) per meter will be charged. As a condition for reconnection of service following discontinuance of service for non-payment, a new deposit will be required in accordance with NMPRC Rule 17.5.410.16.
The NMPRC requires us to reconnect service as soon as we reasonably can upon full payment of the delinquent amount, no later than 4:30p.m. the following business day. If a serious medical situation exists in your home, we will reconnect as early as possible within a twelve (12) hour period once a medical & financial certificate has been received.
Charges for collection fees and reconnection of service are as follows:
- Reconnect Fee for Non-Pay Disconnect - $25.00 per meter (During Business Hours) $50.00 per meter (After Business Hours)
- Collection Fee - $25.00 (Two (2) Day Notice-Door Hanger)
- Insufficient Check Charges - $25.00
- Tampering Fee - $250.00 first offense $500.00 each time thereafter (Plus estimated value of electricity)
- Delinquent Collection Processing Fee –1.5% of bill per meter (Added directly to bill)
- Deposit- If Applicable (See below)
Deposits: (Refundable)
- Residential: One-sixth (1/6) of that Consumer's estimated annual billings.
- Commercial Service: One-sixth (1/6) of that Consumer's estimated annual billings.
All other applicable fees will be charged. Members with questions are encouraged to contact SEC at least twenty-four (24) hours before the date electric service is scheduled for disconnect. Every attempt will be made to resolve the matter as quickly as possible.
You may be able to avoid these extra charges by contacting our office in advance to arrange payment, an extension, or to be referred to agencies that can provide financial assistance.